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Setting up online payment gateways

With online payment methods, you can accept credit/debit cards, PayPal, or cryptocurrency in your online store. Your store supports over 50 third-party payment systems  and integrations to the most popular digital and mobile wallets, such as Apple Pay, Google Pay, or PayPal to process your transactions.

Your store location will determine the payment gateways available to you. You can choose one or several of these payment systems to accept online credit card payments from your customers. Offering several options to your customers will increase conversion and reduce the number of abandoned carts. We recommend not using more than two or three. If you have a brick-and-mortar store, you may want to include a few offline methods as well.

You can activate or change a payment provider from the Payment page of your store admin.

Before you begin

When setting up your payment providers, keep in mind that:

  • Your online store does not handle payments directly.
  • Payment processors do charge transaction fees.
  • Your online store does not charge any additional transaction fees.
  • Payment provider availability depends on your location.
  • Make sure the provider supports your business.

Adding online payment gateway

To accept payments online, you should open a merchant account with a payment processor from the supported list and choose this payment processor (gateway) when adding an online payment method in your store. Note that every payment provider charges a different fee for processing transactions in your store.

To add an online payment method in your store:

  1. From your store admin, go to Payment.
  2. Scroll to Add new payment methods.
  3. Choose a payment system from the recommended payment options or scroll to the More options to accept online payments block and select a payment system from the Choose Payment Method dropdown.
  4. Fill out the fields with the details from your account with that payment processor.
  5. Enter the display name for this payment method at checkout:
Setting_up_online_payment_gateway__1_.jpeg
  1. Keep the Show at checkout setting as Enabled to offer this payment method at checkout.
  2. (optional) Add payment instructions for this payment method at checkout:
Setting_up_online_payment_gateway__2_.jpeg

To add an online payment method via iOS or Android app:

  1. Open the app.
  2. Tap Store in the bottom menu.
  3. Choose Payments.
  4. Scroll to the bottom and tap Choose Payment Processor.
  5. Select a payment system.
  6. Fill out the fields with the details from your account with that payment processor.
  7. Enter the display name for this payment method in your store.
  8. Keep the Show at checkout setting as Enabled to offer this payment method at checkout or disable it to hide this payment method at checkout.
  9. (optional) Add payment instructions for this payment method at checkout.

That’s it! Your payment gateway is now set up. Try running a test order to get an idea of how this will look to your customers.

The payment gateways will display on your checkout page in order of time you set them up. You can always change that order . Some payment gateways, such as PayPal, will also show a button on the cart page.

Once a customer pays for an order, funds go to your merchant account and your payment provider has to process a transaction first. For successfully processed transactions, you can withdraw the money from your merchant account to your bank account. You can check order payment statuses in your store admin → My Sales.

If you sell expensive products and want to provide a financing option for your customers, consider enabling PayPal Credit  in your store’s checkout. It allows customers to pay for online purchases in installments.

Sorting payment methods on the storefront

By default all payment methods display on your checkout page in order of time you set them up, but you can change the payment methods order if required.

To sort enabled payment methods:

  1. From your store admin, go to the Payment page.
  2. Locate to any of the enabled payment methods, click Actions, then Sort:
    Setting_up_online_payment_gateways_.png
  3. Change the order by drag-and-dropping them to the right position.
  4. Changes are autosaved.

Setting your currency for accepting payments

In order to accept payments through your site using a payment provider (e.g. PayPal, Stripe, etc.), the currency in your store account must match the currency in your payment provider account.

To change your currency:

  1. From your store admin, go to the Settings → General → Regional Settings tab.
  2. Choose your store currency in the Currency drop-down menu.
  3. Choose the Price display format for the prices in this currency (it will not affect input fields for prices in your store admin):
    Setting_up_online_payment_gateway__2_.png
  4. If you use a non-USD currency, you can specify the conversion rate in case a payment gateway you want to use accepts dollars only or if a shipping service connected to your store doesn’t accept your currency but works with USD. Your online store will use the entered rate to convert the order total into dollars and send the request to a payment system. In the case of shipping, it will show the correct actual shipping rate in your store’s currency so that your shipping costs coincide with the shipping prices in your store. Example:
    Setting_up_online_payment_gateway__3_.png
  5. Choose if the currency symbol should be displayed before (prefix) or after the price (suffix).
  6. Enable or disable the Hide trailing zeros in the fractional part option for prices in your store.
  7. Save the changes.

You can set only one currency for your store.

Disabling a payment provider

You can disable or remove a payment provider if you no longer wish to use it. Once you’ve removed it, it no longer appears on your checkout page.

To disable a payment provider:

  1. From your store admin, go to the Payment page.
  2. Locate any enabled payment method and click the toggle button to disable this method to remove from the checkout page.
  3. (optional) Click Actions, then Remove beside the relevant payment provider to disconnect the payment provider.
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