Facebook shop FAQ
Why do I see a lot of duplicate products on my Facebook Shop?
Most likely, your products have variations with unique SKUs that Facebook treats as individual items.
Only store admins can see these duplicated products. If you browse your Facebook Shop in an incognito mode, products will show up in a standard way – with options.
To solve this issue, try re-syncing your store catalog with Facebook.
Why some of my product categories are missing in Facebook Shop?
Enabled products that are assigned to the subcategory of the second level (including its subcategories) will be grouped into a separate collection on Facebook.
For example, you have two subcategories of the second level (Kids T-shirts and Adult T-shirts) that belong to the root category called T-shirts. You will have two collections in your Facebook Shop – T-shirts / Kids T-shirts and T-shirts / Adult T-shirts.
In case the Kids T-shirts subcategory has child subcategories (e.g., different designs or styles), the products from the child subcategories will be grouped under the same collection T-shirts / Kids T-shirts on Facebook.
Why some of my products in Facebook Shop do not have options?
Product variations (e.g., size and color variants) will be uploaded to the Facebook Shop with corresponding selections. Products that have a variation that reads “any choice” will be uploaded without variations.
You can manage the product variations in your store admin, go to Catalog → Products. Open the product in editing mode and switch to the Options tab.
Can shoppers on Facebook checkout with multiple products?
No. Facebook shop does not have a shopping cart to hold multiple products. However, the quantity of a single product can be adjusted.
Do hidden categories/products in hidden categories export/sync?
No. Products that are in hidden categories, and the hidden categories themselves will not export/sync.
Can I tag my Facebook Shop products in my Instagram photos?
Yes. See Sell on Instagram for more information.
Facebook has rejected my products. What should I do?
All accounts, pages, and products associated with the Facebook sales channel are subject to approval by Facebook. Please refer to Facebook Guidelines for listing products to make sure that your items comply with them. If Facebook rejects a product by mistake, you can appeal this decision.
How do I move the Shop tab on my Facebook page?
To rearrange the Shop tab in the Facebook menu:
- On your Facebook business page.
- Go to Settings → Edit page located at the top right corner.
- Drag-and-drop the Shop tab where you prefer on the list of other tabs.
How can I display the Shop on the Home tab of my Facebook page?
Displaying the Shop section on the Home tab page is controlled algorithmically by Facebook. Users can not control this. You as an admin may see Shop section shown on the Home tab, however, your page visitors cannot see it there.
The Shop section may be displayed on the Home tab of the pages that do not have any other activity in terms of media or posts.