Knowledge base

Selling on Amazon

Can I sell on Amazon in other countries and currencies? Yes, you can sell your products on other Amazon marketplaces in Canada, UK, Germany, Italy, etc. using the Codisto LINQ app from the App Market. Can I sell handmade goods on Amazon? Amazon has a separate marketplace for selling handmade goods called Amazon Handmade. They don’t allow product listing uploading...

Facebook shop FAQ

Why do I see a lot of duplicate products on my Facebook Shop? Most likely, your products have variations with unique SKUs that Facebook treats as individual items. Only store admins can see these duplicated products. If you browse your Facebook Shop in an incognito mode, products will show up in a standard way – with options. To...

Setting up taxes

What if some of my products are not taxable? Automatic tax rates apply to all products by default. In case you do not charge tax for some of your products, or you need multiple taxes, you will need to use manual tax setup. Tax isn't calculated if I use PayPal Express Checkout. Why? Most likely your "Zone defines by"...

Flat rates

I want to charge the same per-item fee across the store. Can I set a universal flat rate per item? Yes, if you charge the same per-item fee for all products, you don’t have to add this rate to every product. Instead you can simply set the same per-item rate globally using custom tables. To set a...

Clearpay

I can’t enable Clearpay in my store. Why? If you can't enable Clearpay, most likely you are using an old version of the storefront. Clearpay can work only with the new storefront. You can enable the new storefront in your store Control panel → Settings → What’s New page. How Clearpay installments are calculated? Clearpay checks if the...

PayPal Plus

What are the transaction fees? Square takes a fee of 2.9% + $0.30 for processing your payments. How can I connect another Square account to my store? If you need to connect another Square account, disconnect your store from Square in your store admin → Other Channels → Square, then remove Square as payment method in your store admin...

Apple pay

Why is the Apple Pay button not showing at checkout? There may be multiple reasons why you don’t see the Apple Pay button in your store. To fix it, try these troubleshooting steps — make sure: Your store meets all requirements for using Apple Pay.You use a device that is compatible with Apple Pay and you have an active Wallet.Your Stripe...